About Us – Toledo City Water District

Who We Are

Toledo City Water District (TCWD) is a Government Owned & Controlled Corporation (GOCC) created on September 15, 1980 by virtue of the Toledo City Sangguniang Panlungsod Resolution No. 5, pursuant to the provisions of Presidential Decree 198 authorizing the formation of local water districts and providing for the government and administration of such districts.

Consequently, the Local Water Utilities Administration (LWUA) issued the Certificate of Conformance No. 195 on April 20, 1982. However, the newly established water system was not able to operate as a Water District after its creation for unknown reasons and continued to operate under the management of the Toledo City Waterworks of the local government.

However, the Technical Advisory Committee of the Toledo City Development Council later on conducted a study in 2000 in terms of the operation & performance of the Waterworks System managed by the local government. The results of the study led to the recommendation to reactivate the Toledo City Water District to manage the water system operation in a private-like manner to make it more technically efficient, financially viable, and institutionally sustainable.

In October 15, 2001, TCWD was reactivated thru Sangguniang Panlungsod Resolution No. 2001-80 and transferred all the existing water system facilities, installations and obligations integral to the waterworks operations to the district. TCWD finally took over full operation of the defunct Toledo Waterworks System on April 2, 2002. TCWD is Category B based on the current Local Water District (LWD) Categorization of the Local Water Utilities Administration (LWUA).

Our Values

Integrity

Cultivating the highest ethical standards from within by being honest and fair in all our dealings with one another, our customers, and stakeholders.

Teamwork

Working collaboratively and interdependently to ensure smooth flow of communication, build synergy, while maximizing each other’s potential and strengths to help achieve organizational goals.

Competence

Demonstrating excellence in everything that we do by equipping ourselves with adequate and relevant skills and expertise necessary to perform our functions to the best of our ability.

Innovativeness

Actively pursues opportunities for continuous growth and innovation by seeking new methods, ways, and ideas for improved, responsible, and sustainable water services.

Resilience

Able to face and adapt to challenges, recover critical functionality, and thrive amidst inevitable disruptions.

Vision

A Better TCWD for a Progressive Toledo

Mission

Quality 30K connections in 2030

Our Leaders

Mr. Edgardo G. Nicolas

General Manager

Mr. Edgardo “Egay” G. Nicolas brings to TCWD more than 30 years of experience and leadership in the different areas of the corporate industry. He is appointed as the General Manager of TCWD effective January 16, 2020. As the General Manager of TCWD, he is responsible for the overall operations of the agency, ensures that the agency’s mandates are delivered to the community in an effective, efficient, and responsible manner, and oversees the holistic growth of the organization.

Before joining TCWD, he was the Branch Manager for Western Visayas of the Aboitiz Air Transport Corp., Assistant Vice President for Operations of the Philippine Fast Ferries Corp., Assistant Vice President of Aboitiz Transport System Inc., Assistant Vice President of 2GO Group Inc., Area Manager for Visayas of Aboitiz Power Corporation, and as CSR & Government Relations Manager of Therma Visayas, Inc., a subsidiary of Aboitiz Power Corporation. He also served as the Chairman of the Board of Directors of TCWD before he was appointed General Manager.

Mr. Nicolas completed his bachelor’s degree in Business Administration from the Lyceum of the Philippines. He is currently serving as the Auditor of the Central Visayas Association of Water Districts (CEVAWD), Inc., an active member of the Cebu Chamber of Commerce and Industry (CCCI) and the Brotherhood of Christian Businessmen and Professionals (BCBP).

Ms. Arlene V. Mercader

Administrative and Human Resources Manager

Ms. Arlene V. Mercader is the Department Manager of the Administrative and Human Resources Department. She is responsible for the planning, coordinating, monitoring and establishing the activities of the division & sections under the Administrative Division including the Human Resource, Administrative Services, and General Services sections. She oversees the efficient and effective execution of strategic human resource programs, formulation of policies as necessary, for review and approval by the management to ensure the agency’s adherence to and implementation of existing policies, procedures, rules and regulations promulgated by regulatory agencies and reglementary compliances with the governing bodies. She liaises with various stakeholders including the government authorities that serve the interest of TCWD.

Ms. Mercader has significant and extensive experience working in the local government unit of Toledo City, Cebu and being one of the pioneering officers of TCWD since its reactivation. She is currently the Vice President for Visayas of the Philippine Association of Water Districts Public Relation Officers, and an active member of the Philippine Association of Water Districts – Human Resource Practitioners.

She completed her bachelor’s degree in Commerce from the University of San Jose Recoletos and finished her master’s degree in Public Administration from South Western University. She also obtained her Certificate on Water System Infrastructure Asset Management from the IHE Delft Institute for Water Education, Delft, The Netherlands.

Ms. Delina L. Delos Reyes

Finance Services Manager

As the head of the Finance Department, Ms. Delos Reyes directs all the Finance and Accounting functions of the agency such as investments, general ledger, accounts payable, payroll, budgeting, financial analysis, and reporting of the company.

She graduated with a bachelor’s degree in Commerce major in Accounting from the University of San Agustin in Iloilo City and completed her master’s degree in Public Administration from Southwestern University.

Before joining TCWD, she held various roles in the Land Bank of the Philippines as a Certified Public Accountant and eventually as Division Chief until her transfer to TCWD. She is also an active member of a civic organization called Lectors & Psalmists Ministry- Saint Vincent Ferrer Catholic Parish in Bato, Toledo City.

Engr. Mary Desiree A. Cabante - Gottwald

Commercial Services Manager

Engr. Mary Desiree A. Cabante-Gottwald is presently the head of the Commercial Services Department of TCWD. Her responsibilities include the accurate management of customer records, promotion of customer care programs, implementation of policies and guidelines on the handling of billing, meter reading, and servicing, and establishment of policies for the protection of the agency against acts of pilferage.

As a licensed civil engineer and a certified Master Plumber, she possesses significant experience in various civil works. Before joining TCWD, she worked under the Department of Public Works and Highways (DPWH) as Civil Engineering Aide until her transfer to TCWD as a Water Resource Facilities Technician last 2013.

Engr. Cabante-Gottwald completed her bachelor’s degree in civil engineering from the University of Cebu and took her master’s degree in Public Administration from Southwestern University. She is also an active member of the Philippine Institute of Civil Engineers and the National Master Plumbers Association of the Philippines.

Engr. Ariel M. Abella

Engineering and Operations Manager

Engr. Ariel M. Abella is the Engineering and Operations Manager of TCWD. He is responsible for ensuring that there is a steady and reliable supply of water in the entire service area, oversees the efficient maintenance of pumps and water quality in accordance with the standards set by the Philippine National Standards for Drinking Water (PNSDW), and develops programs for extension, expansion, and improvement of the water supply system of TCWD.

He is an active member of the Truly Rich Club. Before joining TCWD, he was part of the engineering team of the Department of Public Works and Highways (DPWH).

Engr. Abella is a licensed civil engineer from Cebu Institute of Technology. He also took master’s units in Public Administration from the University of the Visayas – Toledo Branch.

Division Managers

Ms. Ma. Stinele A. Patangan

Administrative and Human Resources

Ms. Jean Ailine C. Lagria

Finance Services

Ms. Jenn Glaiza C. Gallego

Commercial Services

Engr. Eloisa Queen Y. Zanoria

Production and Maintenance

Engr. Roseller T. Nunez

Engineering and Construction

Board of Directors

Engr. Oscar A. Reyes

Chairman

Mr. Virgilio C. Fortich Jr.

Vice Chairman

Engr. Leah G. Diaz

Corporate Secretary

Engr. Cecilio T. Uy

Member

Mr. Julius C. Poloyapoy

Member

Mandates

The mandates of TCWD as briefly defined in the amendment proclamation are:

Supply adequate, reliable, and clean drinking water for Toledo City and component barangays

Meet the water supply demand of the city and component barangays, shall lay distribution lines and generally shall undertake water related works such as maintenance, rehabilitation, and expansion