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Frequently Asked Questions (FAQs)
a) Non-payment of water bills.
If the water bill is not paid seven (7) days after
b) the due date, the water service will be disconnected without prior notice. Voluntary disconnection
c) Illegal water connections are made.
No, only the assigned TCWD fieldman is authorized to reconnect the service. Any attempt by the concessionaire after he has paid to remove the meter seal will render him criminally liable under RA 8041 or Water Crisis Act for the illegal reopening of disconnected water service
If the due date falls on Saturday, Sunday, or Holiday, the water bill will be due for payment on the following working day.
a) Reconnection within two (2) calendar days from disconnection – Php100.00
b) Reconnection within three (3) calendar days to six (6) months from disconnection – Php300.00
Concessionaires may avail of our text bill service by enrolling their active mobile number at our Public Assistance and Complaints Desk (PACD) or in the Billing Section.
You may also inquire about your current water bill by calling or texting us at our hotline number 09176211656 or call our landline number 032-4366547 or message us on our Facebook page https://www.facebook.com/TCWDofficial
Active billed residential accounts will automatically avail of the water subsidy coupon.
| Billing Period | List Endorsement and Printing of Coupons | Distribution Schedule c/o Water Subsidy Office – LGU |
| January | February | March |
